Refund Policy

PlainSight Ready is a monthly digital software subscription for business use.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Change of mind

We do not provide refunds where you have changed your mind, selected the wrong product, decided you no longer need the product, or have not used it after delivery.

Problems with the product

If PlainSight Ready has a problem, please contact us as soon as reasonably possible so we can assess the issue. We may ask for screenshots, error details, the browser being used and confirmation that the supplied templates and instructions were followed.

Major problems

If the product has a major problem under the Australian Consumer Law—for example, it is materially different from its description, cannot be used for its represented purpose and cannot be fixed within a reasonable time, or would have stopped a reasonable purchaser from buying it had they known about the problem—you may be entitled to choose a refund or replacement.

Minor problems

If the problem is minor, we will first try to rectify it within a reasonable time. This may involve supplying corrected files, replacement files, instructions or another reasonable fix. If we cannot or do not fix the problem within a reasonable time, additional remedies may be available under the Australian Consumer Law.

Situations not normally eligible for a refund

Change of mind or no longer needing the product.
The purchaser’s source data is incomplete, inaccurate, incorrectly formatted or unsuitable.
The purchaser changes, deletes, renames or moves required product files and the product stops working as a result.
The purchaser uses an unsupported device, outdated browser or environment that does not meet the stated requirements.
The product does not include a feature, customisation, integration or service that was not represented as included before purchase.

How to request help or a remedy

Email hello@plainsightreporting.com with your order email address, legal business name, purchase date and a clear description of the issue. We will review the request and respond within a reasonable time.

Australian Consumer Law

Consumer guarantees may apply automatically and cannot be excluded by this policy. The remedy available depends on the nature and seriousness of the problem and the circumstances of the purchase.